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How do I set up a Common Response?

A Common Response (CR) provides consistent messaging and helps you avoid repeating yourself. Consider using one whenever you encounter similar situations that warrant an identical reply. Examples include explaining an expected false positive, requesting clarifying information, or denying an out of scope submission.

To find Common Responses, navigate to Settings > Common Responses. You will find a pre-populated list of responses that we have found to be especially useful. To apply an existing Common Response to an action, click the gray “Set default Common Responses” button, then select the message you want from the drop-down next to the action and click the green “Save” button.

To add a new Common Response, click the gray “Add Common Response” button. Add a title and type your message in the text boxes, then click the green “Create Common response” button to save the new CR to your Common Responses list.

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