To set your program’s response targets, configure the number of business days.
To customize your program’s response targets:
- Go to Settings > Program > Response Targets.
- Input the target days for your program.
- (Optional) Set targets for time to resolution by severity. To set targets by severity:
- Select the check box for Advanced: Set target by severity.
- Input the target in days for each severity level.
Note: To edit response target settings for your program you need to have program permissions.
Note: Modified targets will be applied to reports created after the modification. Reports created before modification will have previous targets applied.