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Response SLAs on Security Pages

We display a summarized version of a program’s response efficiency metric performance on their hacker facing security page. This enables you to set more realistic expectations with hackers regarding the amount of time it will take them to receive a first response, be paid a bounty, etc..

Average Response Efficiency Metrics

A program’s average response efficiency metrics (calculated using a rolling 3 month average) are displayed on its security page. You can configure which metrics to display in Settings > Program > Metrics Display.

Response Efficiency Indicator

A program’s current responsiveness state (based on performance against SLA targets) is displayed through a colored response efficiency indicator on its’ security page and report submission page. This provides additional context to potential hackers when they are looking to submit reports to your program.

 

 

Indicator Types

Below are the indicator types and criteria:

Indicator Type

Criteria

Green

all reports meet SLA target

Orange

≥ 5 reports miss SLA target; no fails

Red

≥ 1 report fails SLA limit

 

Related Resources

Response SLA Metrics

Setting Response SLAs

SLA Inbox Labels

Pausing Report Submissions

 



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